Frequently asked questions
Updated · Dmytro Virych
The questions people ask before they buy MacShape, and a few they ask afterwards. Answered in terms of what the app does and does not do, not in reassurance.
Is MacShape a subscription?
No. You pay once and own it, including future updates.
What does it send over the internet?
Only two things: a license check about once a week, and a check for updates. MacShape never uploads your files or anything about what you do with it.
Which Macs does it work on?
Any Mac on macOS 14 Sonoma or later, Apple silicon or Intel.
How do I get the app after buying?
Your license key is shown on the page you return to after checkout, with a button that opens the app and activates it, and it is emailed to the address you paid with.
What happens if I am offline?
It keeps working. The app checks your license about once a week, and if it cannot reach the server it carries on regardless, asking you to reconnect only after two weeks without a successful check. It never locks while you are using it.
Is there a money-back guarantee?
Yes. 14 days from the day you buy, no questions asked. Email hello@macshape.app and you get a full refund.
I lost my license key. How do I get it back?
Enter the email address you paid with on the recovery page and every key bought with it is emailed to you.
How do I move my license to a new Mac?
Open MacShape on the old Mac, choose Settings, then License, then Deactivate this Mac. That frees the seat, and you can activate the same key on the new one.
Is MacShape on the Mac App Store?
No. It is a signed, notarized download from this site, and macOS checks that signature every time it opens. Updates arrive inside the app.
Who takes the payment?
Creem, the merchant of record. They charge the card, handle sales tax, and are the name on your statement.
Not answered here? Email hello@macshape.app. A person answers.